Axcient experienced a major incident on June 18, 2025 affecting x360Sync Web (US) and x360Sync Data Transfer (US) and 1 more component, lasting 5h 50m. The incident has been resolved; the full update timeline is below.
Affected components
x360Sync Web (US)x360Sync Data Transfer (US)x360Sync Collaborative Web Editing (US)x360Sync Web Preview (US)
Update timeline
- investigating Jun 18, 2025, 01:27 PM UTC
We are investigating an issue with Axcient x360Sync. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
- identified Jun 18, 2025, 02:10 PM UTC
We are continuing to experience a DoS against our US x360Sync client connection services. We are working to isolate this issue as quickly as possible.
- resolved Jun 18, 2025, 07:18 PM UTC
This issue has been resolved as of approximately 16:00 UTC today.