Axcient incident

x360Sync Issue

Major Resolved View vendor source →

Axcient experienced a major incident on June 19, 2025 affecting x360Sync Web (US) and x360Sync Data Transfer (US) and 1 more component, lasting 23h 16m. The incident has been resolved; the full update timeline is below.

Started
Jun 19, 2025, 01:47 PM UTC
Resolved
Jun 20, 2025, 01:04 PM UTC
Duration
23h 16m
Detected by Pingoru
Jun 19, 2025, 01:47 PM UTC

Affected components

x360Sync Web (US)x360Sync Data Transfer (US)x360Sync Collaborative Web Editing (US)x360Sync Web Preview (US)

Update timeline

  1. identified Jun 19, 2025, 01:47 PM UTC

    We have identified the root cause of the x360Sync issue and are now expediting a solution.

  2. monitoring Jun 19, 2025, 02:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 20, 2025, 01:04 PM UTC

    This incident has been resolved.