Axcient experienced a major incident on July 1, 2025 affecting x360Recover Cloud (US) and x360Recover Cloud (EU) and 1 more component, lasting 3h 18m. The incident has been resolved; the full update timeline is below.
Affected components
x360Recover Cloud (US)x360Recover Cloud (EU)x360Recover Cloud (CA)
Update timeline
- investigating Jul 01, 2025, 03:03 PM UTC
We are experiencing an issue with x360Recover and we are currently investigating the root cause. This issue affects this pieces of our functionality on storage nodes: Seeding Replication (GEO+) Async export deletions Azure blob uploads
- monitoring Jul 01, 2025, 05:31 PM UTC
System performance has stabilized and job processing is back to normal. We are continuing to monitor closely to ensure everything remains healthy.
- resolved Jul 01, 2025, 06:21 PM UTC
This incident has been resolved.