Axcient incident

x360Sync Issue

Major Resolved View vendor source →

Axcient experienced a major incident on August 6, 2025 affecting x360Sync Data Transfer (US), lasting 14h 5m. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2025, 07:44 PM UTC
Resolved
Aug 07, 2025, 09:49 AM UTC
Duration
14h 5m
Detected by Pingoru
Aug 06, 2025, 07:44 PM UTC

Affected components

x360Sync Data Transfer (US)

Update timeline

  1. investigating Aug 06, 2025, 07:44 PM UTC

    We are investigating an issue with Axcient x360Sync with desktop agents connecting. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.

  2. monitoring Aug 06, 2025, 08:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 07, 2025, 09:49 AM UTC

    This incident has been resolved.