Axcient experienced a minor incident on September 16, 2025 affecting x360Cloud Management Portal (US) and Microsoft 365 Backup (EU) and 1 more component, lasting 5d 22h. The incident has been resolved; the full update timeline is below.
Affected components
x360Cloud Management Portal (US)Microsoft 365 Backup (EU)Google Workspace Backup (EU)
Update timeline
- monitoring Sep 16, 2025, 09:25 PM UTC
We implemented a solution to resolve the issue with x360Cloud. We are now monitoring the results.
- resolved Sep 22, 2025, 07:50 PM UTC
The issue with Axcient x360Cloud is resolved. We apologize for any inconvenience this may have caused you and thank you for your patience and support throughout this process.