Axcient experienced a major incident on September 24, 2025 affecting x360Recover Tunnel Services and BRC Cloud Tunnel Services, lasting 2h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 24, 2025, 12:37 PM UTC
We are investigating an issue with Axcient x360Recover Manager. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
- investigating Sep 24, 2025, 12:42 PM UTC
We are continuing to investigate this issue.
- investigating Sep 24, 2025, 12:42 PM UTC
We are continuing to investigate this issue.
- identified Sep 24, 2025, 01:22 PM UTC
We have identified the root cause of the x360Recover Manager issue and are now expediting a solution.
- identified Sep 24, 2025, 01:23 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 24, 2025, 01:39 PM UTC
We implemented a solution to resolve the issue with Axcient Cloud Services. We are now monitoring the results.
- resolved Sep 24, 2025, 02:50 PM UTC
The issue with Axcient x360Recover Manager is resolved. We apologize for any inconvenience this may have caused you and thank you for your patience and support throughout this process.