Axcient experienced a major incident on September 30, 2025 affecting x360Sync Web (US), lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
x360Sync Web (US)
Update timeline
- investigating Sep 30, 2025, 03:22 PM UTC
We are investigating an issue with Axcient x360Sync. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
- monitoring Sep 30, 2025, 03:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 30, 2025, 04:53 PM UTC
The issue with x360Sync is resolved. We apologize for any inconvenience this may have caused you and thank you for your patience and support throughout this process.