Axcient experienced a major incident on December 26, 2025 affecting x360Cloud Management Portal (US), lasting 14h 43m. The incident has been resolved; the full update timeline is below.
Affected components
x360Cloud Management Portal (US)
Update timeline
- investigating Dec 26, 2025, 01:19 AM UTC
We are investigating an issue with Axcient x360Cloud. x360Sync, x360Recover. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
- monitoring Dec 26, 2025, 02:16 AM UTC
We implemented a solution to resolve the issue with x360Cloud, x360Sync, x360Recover. We are now monitoring the results.
- resolved Dec 26, 2025, 04:03 PM UTC
The issue with Axcient x360Cloud, x360Sync, x360Recove is resolved. We apologize for any inconvenience this may have caused you and thank you for your patience and support throughout this process.