Axcient incident

x360Cloud Issue

Major Resolved View vendor source →

Axcient experienced a major incident on December 29, 2025 affecting x360Cloud Management Portal (US), lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
Dec 29, 2025, 02:05 AM UTC
Resolved
Dec 29, 2025, 03:19 AM UTC
Duration
1h 13m
Detected by Pingoru
Dec 29, 2025, 02:05 AM UTC

Affected components

x360Cloud Management Portal (US)

Update timeline

  1. identified Dec 29, 2025, 02:05 AM UTC

    We have identified the root cause of the x360Cloud. x360Sync, x360Recover issue and are now expediting a solution.

  2. identified Dec 29, 2025, 03:19 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Dec 29, 2025, 03:19 AM UTC

    The issue with Axcient x360Cloud is resolved. We apologize for any inconvenience this may have caused you and thank you for your patience and support throughout this process.