Axcient incident

x360Cloud Issue

Major Resolved View vendor source →

Axcient experienced a major incident on December 16, 2025 affecting Microsoft 365 Backup (US) and Microsoft 365 Backup (EU) and 1 more component, lasting 23d 20h. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2025, 11:52 AM UTC
Resolved
Jan 09, 2026, 08:09 AM UTC
Duration
23d 20h
Detected by Pingoru
Dec 16, 2025, 11:52 AM UTC

Affected components

Microsoft 365 Backup (US)Microsoft 365 Backup (EU)Microsoft 365 Backup (CA)

Update timeline

  1. monitoring Dec 16, 2025, 11:52 AM UTC

    We are currently experiencing an issue causing some Microsoft 365 OneDrive and SharePoint Backups to report a "Partial" status. This is due to a permissions issue related to Microsoft advisory SP1177145. If you are affected, please open a support ticket with the user's OneDrive URL for further guidance by our support team.

  2. resolved Jan 09, 2026, 08:09 AM UTC

    In response to Microsoft advisory SP1177145, which has caused some Microsoft 365 OneDrive and SharePoint backups to report a "Partial" status, we have developed a workaround. This fix will be included in the upcoming x360Cloud 4.10.0 release.