Ax Qualer incident

Intermittent Service Degradation

Minor Resolved View vendor source →

Ax Qualer experienced a minor incident on June 4, 2018 affecting Qualer Network and Qualer Database and 1 more component, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2018, 03:50 PM UTC
Resolved
Jun 04, 2018, 04:30 PM UTC
Duration
40m
Detected by Pingoru
Jun 04, 2018, 03:50 PM UTC

Affected components

Qualer NetworkQualer DatabaseQualer API

Update timeline

  1. investigating Jun 04, 2018, 03:50 PM UTC

    Some customers reported error 503 appearing intermittently. We are investigating the issue.

  2. identified Jun 04, 2018, 04:03 PM UTC

    The issue has been identified. We are working on a hot fix to alleviate the problem.

  3. identified Jun 04, 2018, 04:12 PM UTC

    Hot fix is ready and is being deployed.

  4. monitoring Jun 04, 2018, 04:19 PM UTC

    Fix is deployed, we are monitoring the network to verify the issue resolution.

  5. resolved Jun 04, 2018, 04:30 PM UTC

    The issue seems to be resolved.