Ax Qualer incident

System Downtime

Critical Resolved View vendor source →

Ax Qualer experienced a critical incident on April 1, 2024 affecting Qualer Network and Asset Manager and 1 more component, lasting 3h 18m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2024, 09:09 PM UTC
Resolved
Apr 02, 2024, 12:27 AM UTC
Duration
3h 18m
Detected by Pingoru
Apr 01, 2024, 09:09 PM UTC

Affected components

Qualer NetworkAsset ManagerWork OrdersClient ManagerQualer DatabaseService RecordsCalibration ModuleClient PortalsQualer APIMaintenance Plans

Update timeline

  1. investigating Apr 01, 2024, 09:09 PM UTC

    We are experiencing downtime due to a problem with caching services. Our engineers are working on fixing the issue.

  2. monitoring Apr 01, 2024, 09:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 02, 2024, 12:27 AM UTC

    This incident has been resolved.