Ax Qualer incident

Timeout Issue

Critical Resolved View vendor source →

Ax Qualer experienced a critical incident on May 15, 2024 affecting Asset Manager and Work Orders and 1 more component, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2024, 08:28 PM UTC
Resolved
May 15, 2024, 10:07 PM UTC
Duration
1h 38m
Detected by Pingoru
May 15, 2024, 08:28 PM UTC

Affected components

Asset ManagerWork OrdersClient ManagerService RecordsCalibration ModuleClient PortalsMaintenance PlansProduct SpecificationsClient AssetsService Requests

Update timeline

  1. investigating May 15, 2024, 09:01 PM UTC

    Some customers are experiencing intermittent timeouts. Our team is investigating and working to fix the problem. We apologize for the inconvenience and will provide updates as soon as possible.

  2. identified May 15, 2024, 09:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 15, 2024, 10:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 15, 2024, 10:07 PM UTC

    This incident has been resolved.