Ax Qualer experienced a major incident on May 16, 2024 affecting Qualer Network and Asset Manager and 1 more component, lasting 3h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Qualer NetworkAsset ManagerWork OrdersClient ManagerQualer DatabaseService RecordsCalibration ModuleClient PortalsQualer APIMaintenance Plans
Update timeline
- investigating May 16, 2024, 07:51 PM UTC
Some customers are experiencing intermittent timeouts. Our team is investigating and working to fix the problem. We apologize for the inconvenience and will provide updates as soon as possible.
- monitoring May 16, 2024, 10:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 16, 2024, 11:37 PM UTC
This incident has been resolved.