Ax Qualer incident

System Slowdown

Minor Resolved View vendor source →

Ax Qualer experienced a minor incident on June 7, 2024 affecting Asset Manager and Service Records and 1 more component, lasting 47m. The incident has been resolved; the full update timeline is below.

Started
Jun 07, 2024, 07:24 PM UTC
Resolved
Jun 07, 2024, 08:11 PM UTC
Duration
47m
Detected by Pingoru
Jun 07, 2024, 07:24 PM UTC

Affected components

Asset ManagerService RecordsMaintenance PlansService Requests

Update timeline

  1. investigating Jun 07, 2024, 07:24 PM UTC

    We are investigating system slowdowns that are affecting some customers.

  2. identified Jun 07, 2024, 07:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 07, 2024, 07:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 07, 2024, 08:11 PM UTC

    This incident has been resolved.