Ax Qualer incident

System Degredation

Critical Resolved View vendor source →

Ax Qualer experienced a critical incident on August 28, 2024 affecting Qualer Network and Asset Manager and 1 more component, lasting 3h 5m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2024, 04:30 PM UTC
Resolved
Aug 28, 2024, 07:36 PM UTC
Duration
3h 5m
Detected by Pingoru
Aug 28, 2024, 04:30 PM UTC

Affected components

Qualer NetworkAsset ManagerWork OrdersClient ManagerQualer DatabaseService RecordsCalibration ModuleClient PortalsQualer APIMaintenance Plans

Update timeline

  1. investigating Aug 28, 2024, 05:26 PM UTC

    Our engineers are investigating system slowdowns that are affecting customers.

  2. monitoring Aug 28, 2024, 06:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 28, 2024, 07:36 PM UTC

    This incident has been resolved.