Ax Qualer experienced a minor incident on December 4, 2024 affecting Qualer Network and Asset Manager and 1 more component, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Qualer NetworkAsset ManagerWork OrdersClient ManagerQualer DatabaseService RecordsCalibration ModuleClient PortalsQualer APIMaintenance Plans
Update timeline
- investigating Dec 04, 2024, 08:36 PM UTC
We are aware of an issue affecting performance that may result in intermittent service disruptions for some users. Our team is actively investigating the matter and working to resolve it as quickly as possible. We appreciate your patience and will share further updates as they become available.
- identified Dec 04, 2024, 08:51 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 04, 2024, 09:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 04, 2024, 10:05 PM UTC
This incident has been resolved.