Ax Qualer incident

Report Generation Service Downtime

Major Resolved View vendor source →

Ax Qualer experienced a major incident on December 19, 2024 affecting Qualer Report/Certificate Generation, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2024, 09:56 PM UTC
Resolved
Dec 19, 2024, 10:35 PM UTC
Duration
39m
Detected by Pingoru
Dec 19, 2024, 09:56 PM UTC

Affected components

Qualer Report/Certificate Generation

Update timeline

  1. investigating Dec 19, 2024, 09:56 PM UTC

    We are currently investigating an issue preventing certificates/reports from generating.

  2. investigating Dec 19, 2024, 09:56 PM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 19, 2024, 10:35 PM UTC

    The issue has been resolved. After further investigation, it was determined that there was no impact to our services, and all systems remained fully operational for all customers.