Availity incident

Multiple Payers - HUMANA, HUMANA, Humana Dental Non Claims - Multiple Transactions - Eligibility and Benefits Inquiry and HCSR Detailed Auth/Referral transactions are now processing normally.

Notice Resolved View vendor source →

Availity experienced a notice incident on July 27, 2026 affecting HUMANA and Humana Dental Non Claims, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 27, 2026, 11:25 AM UTC
Resolved
Jul 27, 2026, 11:25 AM UTC
Duration
—
Detected by Pingoru
Jul 27, 2026, 11:25 AM UTC

Affected components

HUMANAHumana Dental Non Claims

Update timeline

  1. resolved Jul 27, 2026, 11:25 AM UTC

    We are seeing Eligibility and Benefits Inquiry and HCSR Detailed Auth/Referral transactions failing with VT07_037 errors. Customers are receiving VT07_037 errors. Next Steps and ETA for resolution: As of 7/27/2026, 6:42:00 AM we are seeing successful transactions. We are considering this issue resolved. We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.