Availity incident

Multiple Payers - HIGHMARK BLUE CROSS BLUE SHIELD OF WESTERN NEW YORK, HIGHMARK BLUE SHIELD OF NORTHEASTERN NEW YORK, HIGHMARK BLUE CROSS BLUE SHIELD DELAWARE, HIGHMARK BCBS WEST VIRGINIA, HIGHMARK BCBS WEST VIRGINIA, SENIOR HEALTH COMPANY - 270 - Elig...

Notice Resolved View vendor source →

Availity experienced a notice incident on April 28, 2026 affecting HIGHMARK BLUE CROSS BLUE SHIELD OF WESTERN NEW YORK and HIGHMARK BLUE SHIELD OF NORTHEASTERN NEW YORK and 1 more component, lasting 15h 27m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2026, 09:02 PM UTC
Resolved
Apr 29, 2026, 12:29 PM UTC
Duration
15h 27m
Detected by Pingoru
Apr 28, 2026, 09:02 PM UTC

Affected components

HIGHMARK BLUE CROSS BLUE SHIELD OF WESTERN NEW YORKHIGHMARK BLUE SHIELD OF NORTHEASTERN NEW YORKHIGHMARK BLUE CROSS BLUE SHIELD DELAWAREHIGHMARK BCBS WEST VIRGINIASENIOR HEALTH COMPANY

Update timeline

  1. identified Apr 28, 2026, 09:02 PM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035/AV01 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  2. resolved Apr 29, 2026, 12:29 PM UTC

    This incident has been resolved.