Availity incident

Cigna Healthcare-Medicare Advantage - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Notice Resolved View vendor source →

Availity experienced a notice incident on September 15, 2026 affecting Cigna Healthcare-Medicare Advantage, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2026, 05:04 PM UTC
Resolved
Sep 15, 2026, 07:15 PM UTC
Duration
2h 10m
Detected by Pingoru
Sep 15, 2026, 05:04 PM UTC

Affected components

Cigna Healthcare-Medicare Advantage

Update timeline

  1. identified Sep 15, 2026, 05:04 PM UTC

    We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with Timeout/Invalid Response Received errors.

  2. resolved Sep 15, 2026, 07:15 PM UTC

    This incident has been resolved.