Availity incident

BLUE CROSS COMMUNITY OPTIONS - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Availity experienced a notice incident on April 27, 2026 affecting BLUE CROSS COMMUNITY OPTIONS, lasting 6d 14h. The incident has been resolved; the full update timeline is below.

Started: Apr 27, 2026, 03:57 PM UTC
Resolved: May 04, 2026, 06:27 AM UTC
Duration: 6d 14h
Detected by Pingoru: Apr 27, 2026, 03:57 PM UTC

Affected components

BLUE CROSS COMMUNITY OPTIONS

Update timeline

identified Apr 27, 2026, 03:57 PM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeouts. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved May 04, 2026, 06:27 AM UTC

This incident has been resolved.