Availity incident

HCSC - 270 - Eligibility and Benefits Inquiry transactions are experiencing intermittent failures.

Notice Resolved View vendor source →

Availity experienced a notice incident on April 26, 2026 affecting BCBSMT and BCBSIL and 1 more component, lasting 22h 51m. The incident has been resolved; the full update timeline is below.

Started
Apr 26, 2026, 06:47 AM UTC
Resolved
Apr 27, 2026, 05:39 AM UTC
Duration
22h 51m
Detected by Pingoru
Apr 26, 2026, 06:47 AM UTC

Affected components

BCBSMTBCBSILBCBSNMBCBSOKBCBSTXBLUE CROSS COMMUNITY CENTENNIALOTHER BLUE PLANS-BCBSILOTHER BLUE PLANS-BCBSNMOTHER BLUE PLANS-BCBSOKOTHER BLUE PLANS-BCBSTX

Update timeline

  1. identified Apr 26, 2026, 06:47 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We are seeing an increase in Eligibility and Benefits Inquiry transactions failing due to Blue Exchange maintenance. We will continue to monitor transactions and update with any changes. Availity continues to monitor for resolution.

  2. resolved Apr 27, 2026, 05:39 AM UTC

    This incident has been resolved.