Availity incident

HCSC - 270 - Eligibility and Benefits Inquiry transactions are experiencing intermittent failures.

Notice Resolved View vendor source →
Started
Apr 26, 2026, 06:47 AM UTC
Resolved
Apr 27, 2026, 05:39 AM UTC
Duration
22h 51m
Detected by Pingoru
Apr 26, 2026, 06:47 AM UTC

Affected components

BCBSMTBCBSILBCBSNMBCBSOKBCBSTXBLUE CROSS COMMUNITY CENTENNIALOTHER BLUE PLANS-BCBSILOTHER BLUE PLANS-BCBSNMOTHER BLUE PLANS-BCBSOKOTHER BLUE PLANS-BCBSTXBCBS MONTANAOTHER BLUE PLANS-BCBSMT

Update timeline

  1. identified Apr 26, 2026, 06:47 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We are seeing an increase in Eligibility and Benefits Inquiry transactions failing due to Blue Exchange maintenance. We will continue to monitor transactions and update with any changes. Availity continues to monitor for resolution.

  2. resolved Apr 27, 2026, 05:39 AM UTC

    This incident has been resolved.

Looking to track Availity downtime and outages?

Pingoru polls Availity's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when Availity reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track Availity alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring Availity for free

5 free monitors · No credit card required