Availity incident

BCBS of New York (Excellus) - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.

Availity experienced a notice incident on June 23, 2026 affecting BCBS of New York (Excellus) and Univera, lasting 8h 36m. The incident has been resolved; the full update timeline is below.

Started: Jun 23, 2026, 12:42 PM UTC
Resolved: Jun 23, 2026, 09:18 PM UTC
Duration: 8h 36m
Detected by Pingoru: Jun 23, 2026, 12:42 PM UTC

Affected components

BCBS of New York (Excellus)Univera

Update timeline

identified Jun 23, 2026, 12:42 PM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: Please reach out to the payer for assistance. Availity continues to monitor for resolution.
identified Jun 23, 2026, 04:56 PM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: As of 6/23/2026, 8:54:00 AM we are seeing successful transactions for Univera | 10535. Still seeing errors for Excellus BCBS of NY. Please reach out to the payer for assistance. Availity continues to monitor for resolution.
resolved Jun 23, 2026, 09:18 PM UTC

This incident has been resolved.