Availity incident

Multiple Payers - TRICARE WEST REGION, PGBA, TRICARE WEST - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Notice Resolved View vendor source →

Availity experienced a notice incident on June 10, 2026 affecting TRICARE WEST and TRICARE WEST REGION and 1 more component, lasting 1h 59m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2026, 11:38 AM UTC
Resolved
Jun 10, 2026, 01:38 PM UTC
Duration
1h 59m
Detected by Pingoru
Jun 10, 2026, 11:38 AM UTC

Affected components

TRICARE WESTTRICARE WEST REGIONPGBA

Update timeline

  1. identified Jun 10, 2026, 11:38 AM UTC

    We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeouts. Customers are receiving VT07_037 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  2. resolved Jun 10, 2026, 01:38 PM UTC

    This incident has been resolved.