Availity incident

KEY BENEFIT ADMINISTRATORS - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.

Availity experienced a notice incident on June 5, 2026 affecting KEY BENEFIT ADMINISTRATORS, lasting 3d. The incident has been resolved; the full update timeline is below.

Started: Jun 05, 2026, 08:25 AM UTC
Resolved: Jun 08, 2026, 08:55 AM UTC
Duration: 3d
Detected by Pingoru: Jun 05, 2026, 08:25 AM UTC

Affected components

KEY BENEFIT ADMINISTRATORS

Update timeline

identified Jun 05, 2026, 08:25 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*80 errors. Customers are receiving AAA*80 errors. Next Steps and ETA for resolution: We are seeing an increase in Eligibility and Benefits Inquiry transactions failing due to Blue Exchange maintenance. We will continue to monitor transactions and update with any changes. Availity continues to monitor for resolution.
resolved Jun 08, 2026, 08:55 AM UTC

This incident has been resolved.