Availity incident

KEY BENEFIT ADMINISTRATORS - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Availity experienced a notice incident on June 2, 2026 affecting KEY BENEFIT ADMINISTRATORS, lasting 10d 23h. The incident has been resolved; the full update timeline is below.

Started: Jun 02, 2026, 07:24 AM UTC
Resolved: Jun 13, 2026, 07:13 AM UTC
Duration: 10d 23h
Detected by Pingoru: Jun 02, 2026, 07:24 AM UTC

Affected components

KEY BENEFIT ADMINISTRATORS

Update timeline

identified Jun 02, 2026, 07:24 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*80 errors. Customers are receiving AAA*80 errors. Next Steps and ETA for resolution: We are seeing an increase in Eligibility and Benefits Inquiry transactions failing due to Blue Exchange maintenance. We will continue to monitor transactions and update with any changes. Availity continues to monitor for resolution.
resolved Jun 13, 2026, 07:13 AM UTC

This incident has been resolved.