Availity incident

METLIFE DENTAL FAMILY - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Notice Resolved View vendor source →

Availity experienced a notice incident on May 29, 2026 affecting METLIFE DENTAL FAMILY, lasting 84d 14h. The incident has been resolved; the full update timeline is below.

Started
May 29, 2026, 07:43 AM UTC
Resolved
Aug 21, 2026, 10:25 PM UTC
Duration
84d 14h
Detected by Pingoru
May 29, 2026, 07:43 AM UTC

Affected components

METLIFE DENTAL FAMILY

Update timeline

  1. identified May 29, 2026, 07:43 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.