Availity incident

EMPOWER ARKANSAS - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.

Availity experienced a notice incident on May 26, 2026 affecting EMPOWER ARKANSAS, lasting 2d 20h. The incident has been resolved; the full update timeline is below.

Started: May 26, 2026, 02:07 AM UTC
Resolved: May 28, 2026, 10:28 PM UTC
Duration: 2d 20h
Detected by Pingoru: May 26, 2026, 02:07 AM UTC

Affected components

EMPOWER ARKANSAS

Update timeline

identified May 26, 2026, 02:07 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
identified May 26, 2026, 02:09 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved May 28, 2026, 10:28 PM UTC

This incident has been resolved.