Availity incident

Multiple Payers - HEALTHPLANS INC, HARVARD PILGRIM HEALTHCARE, OREGON MEDICAID - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.

Notice Ongoing View vendor source →

Availity is currently experiencing a notice incident affecting HEALTHPLANS INC and HARVARD PILGRIM HEALTHCARE, which began 2h ago. The vendor's full update timeline is below.

Started
May 23, 2026, 08:31 AM UTC
Resolved
Ongoing
Duration
● 1h 39m
Detected by Pingoru
May 23, 2026, 08:31 AM UTC

Affected components

HEALTHPLANS INCHARVARD PILGRIM HEALTHCARE

Update timeline

  1. identified May 23, 2026, 08:31 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  2. identified May 23, 2026, 08:32 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  3. identified May 23, 2026, 09:22 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.