Availity incident

Multiple Payers - Wellcare, WELLCARE OF NORTH CAROLINA, WELLCARE KENTUCKY, WELLCARE NEW YORK, 'OHANA HEALTH PLAN, WELLCARE BY OHANA HEALTH PLAN, WELLCARE - Multiple Transactions - Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth,...

Availity experienced a notice incident on May 18, 2026 affecting Wellcare and WELLCARE OF NORTH CAROLINA and 1 more component, lasting 8h 26m. The incident has been resolved; the full update timeline is below.

Started: May 18, 2026, 05:18 PM UTC
Resolved: May 19, 2026, 01:44 AM UTC
Duration: 8h 26m
Detected by Pingoru: May 18, 2026, 05:18 PM UTC

Affected components

WellcareWELLCARE OF NORTH CAROLINAWELLCARE KENTUCKYWELLCARE NEW YORK'OHANA HEALTH PLANWELLCARE BY OHANA HEALTH PLANWELLCARE

Update timeline

identified May 18, 2026, 05:18 PM UTC

We are seeing Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Referral transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved May 19, 2026, 01:44 AM UTC

This incident has been resolved.