Availity incident

Multiple Payers - AETNA, ALLINA HEALTH, AETNA BETTER HEALTH - Multiple Transactions - Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral, HCSR Referral, HCSR Void and HCSR Update transactions are curren...

Availity experienced a notice incident on May 18, 2026 affecting AETNA and ALLINA HEALTH and 1 more component, lasting 2h 27m. The incident has been resolved; the full update timeline is below.

Started: May 18, 2026, 03:37 PM UTC
Resolved: May 18, 2026, 06:04 PM UTC
Duration: 2h 27m
Detected by Pingoru: May 18, 2026, 03:37 PM UTC

Affected components

AETNAALLINA HEALTHAETNA BETTER HEALTH

Update timeline

identified May 18, 2026, 03:37 PM UTC

We are seeing Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral, HCSR Referral, HCSR Void and HCSR Update transactions failing with AAA*42/AV07 errors. Customers are receiving AAA*42/AV07 errors. Next Steps and ETA for resolution: We received a notice from the payer that they are experiencing issues. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved May 18, 2026, 06:04 PM UTC

This incident has been resolved.