Availity incident

MERCY CARE ARIZONA - HCSR Outpatient Auth - HCSR Outpatient Auth transactions are currently unavailable.

Notice Ongoing View vendor source →

Availity is currently experiencing a notice incident affecting MERCY CARE ARIZONA, which began 49 min ago. The vendor's full update timeline is below.

Started
May 15, 2026, 09:32 PM UTC
Resolved
Ongoing
Duration
● 48m
Detected by Pingoru
May 15, 2026, 09:32 PM UTC

Affected components

MERCY CARE ARIZONA

Update timeline

  1. identified May 15, 2026, 09:32 PM UTC

    We are seeing HCSR Outpatient Auth transactions failing with AV07 errors. Customers are receiving AV07 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.