Availity incident

MERCY CARE ARIZONA - HCSR Outpatient Auth - HCSR Outpatient Auth transactions are currently unavailable.

Availity experienced a notice incident on May 15, 2026 affecting MERCY CARE ARIZONA, lasting 2d 8h. The incident has been resolved; the full update timeline is below.

Started: May 15, 2026, 09:32 PM UTC
Resolved: May 18, 2026, 05:56 AM UTC
Duration: 2d 8h
Detected by Pingoru: May 15, 2026, 09:32 PM UTC

Affected components

MERCY CARE ARIZONA

Update timeline

identified May 15, 2026, 09:32 PM UTC

We are seeing HCSR Outpatient Auth transactions failing with AV07 errors. Customers are receiving AV07 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved May 18, 2026, 05:56 AM UTC

This incident has been resolved.