Availity incident

BLUE BENEFIT ADMINISTRATORS OF MASSACHUSETTS - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.

Notice Resolved View vendor source →

Availity experienced a notice incident on May 11, 2026 affecting BLUE BENEFIT ADMINISTRATORS OF MASSACHUSETTS, lasting 4h 21m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 12:53 AM UTC
Resolved
May 11, 2026, 05:15 AM UTC
Duration
4h 21m
Detected by Pingoru
May 11, 2026, 12:53 AM UTC

Affected components

BLUE BENEFIT ADMINISTRATORS OF MASSACHUSETTS

Update timeline

  1. identified May 11, 2026, 12:53 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*80 errors. Customers are receiving AAA*80 errors. Next Steps and ETA for resolution: We are seeing an increase in Eligibility and Benefits Inquiry transactions failing due to Blue Exchange maintenance. We will continue to monitor transactions and update with any changes. Availity continues to monitor for resolution.

  2. identified May 11, 2026, 12:55 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*80 errors. Customers are receiving AAA*80 errors. Next Steps and ETA for resolution: We are seeing an increase in Eligibility and Benefits Inquiry transactions failing due to Blue Exchange maintenance. We will continue to monitor transactions and update with any changes. Availity continues to monitor for resolution.

  3. resolved May 11, 2026, 05:15 AM UTC

    This incident has been resolved.