Availity incident

FLORIDA BLUE - Multiple Transactions - HCSR Detailed Auth/Referral and Eligibility and Benefits Inquiry transactions are experiencing intermittent failures.

Notice Ongoing View vendor source →

Availity is currently experiencing a notice incident affecting FLORIDA BLUE and OTHER BLUE PLANS, which began 1h ago. The vendor's full update timeline is below.

Started
May 10, 2026, 10:02 AM UTC
Resolved
Ongoing
Duration
● 1h 1m
Detected by Pingoru
May 10, 2026, 10:02 AM UTC

Affected components

FLORIDA BLUEOTHER BLUE PLANS

Update timeline

  1. identified May 10, 2026, 10:02 AM UTC

    We are seeing HCSR Detailed Auth/Referral and Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.