Availity incident

FLORIDA BLUE - Multiple Transactions - HCSR Detailed Auth/Referral and Eligibility and Benefits Inquiry transactions are experiencing intermittent failures.

Notice Resolved View vendor source →

Availity experienced a notice incident on May 10, 2026 affecting FLORIDA BLUE and OTHER BLUE PLANS, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
May 10, 2026, 10:02 AM UTC
Resolved
May 11, 2026, 10:06 AM UTC
Duration
1d
Detected by Pingoru
May 10, 2026, 10:02 AM UTC

Affected components

FLORIDA BLUEOTHER BLUE PLANS

Update timeline

  1. identified May 10, 2026, 10:02 AM UTC

    We are seeing HCSR Detailed Auth/Referral and Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  2. resolved May 11, 2026, 10:06 AM UTC

    This incident has been resolved.