Availity incident

BLUE CROSS COMMUNITY OPTIONS - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Availity experienced a notice incident on May 6, 2026 affecting BLUE CROSS COMMUNITY OPTIONS, lasting 107d 7h. The incident has been resolved; the full update timeline is below.

Started: May 06, 2026, 02:30 PM UTC
Resolved: Aug 21, 2026, 10:20 PM UTC
Duration: 107d 7h
Detected by Pingoru: May 06, 2026, 02:30 PM UTC

Affected components

BLUE CROSS COMMUNITY OPTIONS

Update timeline

identified May 06, 2026, 02:30 PM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with Invalid Response errors. Customers are receiving AV07/VT06_007/VT06_036 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved Aug 21, 2026, 10:20 PM UTC

This incident has been resolved.