Availity incident

Multiple Payers - MEDICA GOVERNMENT PROGRAMS, DEAN HEALTH PLANS, Wellfirst by Medica, MEDICA IFB - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Notice Resolved View vendor source →
Started
Apr 20, 2026, 08:49 PM UTC
Resolved
Apr 21, 2026, 09:56 PM UTC
Duration
1d 1h
Detected by Pingoru
Apr 20, 2026, 08:49 PM UTC

Affected components

MEDICA GOVERNMENT PROGRAMSDEAN HEALTH PLANSWellfirst by MedicaMEDICA IFB

Update timeline

  1. identified Apr 20, 2026, 08:49 PM UTC

    We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry and Health Care Services Inquiry transactions failing with timeout/timeout errors. Customers are receiving AV01/VT05 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  2. resolved Apr 21, 2026, 09:56 PM UTC

    This incident has been resolved.

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