Availity incident

Multiple Payers - MEDICA GOVERNMENT PROGRAMS, DEAN HEALTH PLANS, Wellfirst by Medica, MEDICA IFB - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Availity experienced a notice incident on April 20, 2026 affecting MEDICA GOVERNMENT PROGRAMS and DEAN HEALTH PLANS and 1 more component, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started: Apr 20, 2026, 08:49 PM UTC
Resolved: Apr 21, 2026, 09:56 PM UTC
Duration: 1d 1h
Detected by Pingoru: Apr 20, 2026, 08:49 PM UTC

Affected components

MEDICA GOVERNMENT PROGRAMSDEAN HEALTH PLANSWellfirst by MedicaMEDICA IFB

Update timeline

identified Apr 20, 2026, 08:49 PM UTC

We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry and Health Care Services Inquiry transactions failing with timeout/timeout errors. Customers are receiving AV01/VT05 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved Apr 21, 2026, 09:56 PM UTC

This incident has been resolved.