Availity incident

Multiple Payers - FALLON COMMUNITY HEALTH PLAN, DAVIS VISION, HIPNY, PARKLAND COMMUNITY HEALTH PLAN, EMBLEM HEALTH - GROUP HEALTH INCORPORATED (GHI), EMBLM, 100347, GHI - GROUP HEALTH INC, EL PASO FIRST HEALTH PLANS - CHIP, CONNECTICARE MEDICARE, USHL ...

Availity experienced a notice incident on May 5, 2026 affecting FALLON COMMUNITY HEALTH PLAN and DAVIS VISION and 1 more component, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started: May 05, 2026, 01:21 PM UTC
Resolved: May 05, 2026, 03:17 PM UTC
Duration: 1h 55m
Detected by Pingoru: May 05, 2026, 01:21 PM UTC

Affected components

FALLON COMMUNITY HEALTH PLANDAVIS VISIONHIPNYPARKLAND COMMUNITY HEALTH PLANEMBLEM HEALTH - GROUP HEALTH INCORPORATED (GHI)EMBLM100347GHI - GROUP HEALTH INCEL PASO FIRST HEALTH PLANS - CHIPCONNECTICARE MEDICARE

Update timeline

identified May 05, 2026, 01:21 PM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with Invalid Response/"Unauthorized - Account is currently locked. Please try again later." errors. Customers are receiving VT06_036 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved May 05, 2026, 03:17 PM UTC

This incident has been resolved.