Availity incident

Multiple Payers - FALLON COMMUNITY HEALTH PLAN, DAVIS VISION, HIPNY, PARKLAND COMMUNITY HEALTH PLAN, EMBLEM HEALTH - GROUP HEALTH INCORPORATED (GHI), EMBLM, 100347, GHI - GROUP HEALTH INC, EL PASO FIRST HEALTH PLANS - CHIP, CONNECTICARE MEDICARE, USHL ...

Notice Resolved View vendor source →
Started
May 05, 2026, 01:21 PM UTC
Resolved
May 05, 2026, 03:17 PM UTC
Duration
1h 55m
Detected by Pingoru
May 05, 2026, 01:21 PM UTC

Affected components

FALLON COMMUNITY HEALTH PLANDAVIS VISIONHIPNYPARKLAND COMMUNITY HEALTH PLANEMBLEM HEALTH - GROUP HEALTH INCORPORATED (GHI)EMBLM100347GHI - GROUP HEALTH INCEL PASO FIRST HEALTH PLANS - CHIPCONNECTICARE MEDICAREUSHL

Update timeline

  1. identified May 05, 2026, 01:21 PM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with Invalid Response/"Unauthorized - Account is currently locked. Please try again later." errors. Customers are receiving VT06_036 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  2. resolved May 05, 2026, 03:17 PM UTC

    This incident has been resolved.

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