Availity incident

Multiple Payers - 62308, CIGNA - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Notice Resolved View vendor source →

Availity experienced a notice incident on September 20, 2026 affecting CIGNA and 62308, lasting 1d 9h. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2026, 02:05 AM UTC
Resolved
Sep 21, 2026, 12:03 PM UTC
Duration
1d 9h
Detected by Pingoru
Sep 20, 2026, 02:05 AM UTC

Affected components

CIGNA62308

Update timeline

  1. identified Sep 20, 2026, 02:05 AM UTC

    We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with Invalid Response errors.