Availity incident

Multiple Payers - EMPLOYEE BENEFIT MANAGEMENT SYSTEM (EBMS), IMAGINE360 ADMINISTRATORS (GPA) - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Availity experienced a notice incident on September 18, 2026 affecting EMPLOYEE BENEFIT MANAGEMENT SYSTEM (EBMS) and IMAGINE360 ADMINISTRATORS (GPA), lasting 5h 10m. The incident has been resolved; the full update timeline is below.

Started: Sep 18, 2026, 11:20 PM UTC
Resolved: Sep 19, 2026, 04:31 AM UTC
Duration: 5h 10m
Detected by Pingoru: Sep 18, 2026, 11:20 PM UTC

Affected components

EMPLOYEE BENEFIT MANAGEMENT SYSTEM (EBMS)IMAGINE360 ADMINISTRATORS (GPA)

Update timeline

identified Sep 18, 2026, 11:20 PM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors.
resolved Sep 19, 2026, 04:31 AM UTC

This incident has been resolved.