Availity incident

IL621 - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Notice Resolved View vendor source →

Availity experienced a notice incident on May 3, 2026 affecting IL621, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
May 03, 2026, 11:55 PM UTC
Resolved
May 04, 2026, 01:10 AM UTC
Duration
1h 15m
Detected by Pingoru
May 03, 2026, 11:55 PM UTC

Affected components

IL621

Update timeline

  1. identified May 03, 2026, 11:55 PM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  2. resolved May 04, 2026, 01:10 AM UTC

    This incident has been resolved.