Availity incident

METLIFE DENTAL FAMILY - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Notice Ongoing View vendor source →
Started
May 02, 2026, 08:12 AM UTC
Resolved
Ongoing
Duration
● 1d 15h
Detected by Pingoru
May 02, 2026, 08:12 AM UTC

Affected components

METLIFE DENTAL FAMILY

Update timeline

  1. identified May 02, 2026, 08:12 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

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