Availity incident

PROMINENCE HEALTH PLAN - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.

Notice Resolved View vendor source →

Availity experienced a notice incident on May 2, 2026 affecting PROMINENCE HEALTH PLAN, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 02, 2026, 07:55 AM UTC
Resolved
May 02, 2026, 07:55 AM UTC
Duration
—
Detected by Pingoru
May 02, 2026, 07:55 AM UTC

Affected components

PROMINENCE HEALTH PLAN

Update timeline

  1. resolved May 02, 2026, 07:55 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: As of 5/1/2026, 11:00:00 AM we are seeing successful transactions. We are considering this issue resolved. There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.