Availity incident

HUMANA - Multiple Transactions - HCSR Inpatient Auth, HCSR Outpatient Auth and HCSR Detailed Auth/Referral transactions are currently unavailable.

Availity experienced a notice incident on May 2, 2026 affecting HUMANA, lasting —. The incident has been resolved; the full update timeline is below.

Started: May 02, 2026, 07:58 AM UTC
Resolved: May 02, 2026, 07:58 AM UTC
Duration: —
Detected by Pingoru: May 02, 2026, 07:58 AM UTC

Affected components

HUMANA

Update timeline

resolved May 02, 2026, 07:58 AM UTC

We are seeing HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and Health Care Services Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: As of 5/2/2026, 3:23:00 AM we are seeing successful transactions. We are considering this issue resolved. We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.