Availity incident

BLUECROSS BLUESHIELD (BCBS) OF HAWAII - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.

Notice Resolved View vendor source →

Availity experienced a notice incident on May 2, 2026 affecting BLUECROSS BLUESHIELD (BCBS) OF HAWAII, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 02, 2026, 06:01 AM UTC
Resolved
May 02, 2026, 06:01 AM UTC
Duration
—
Detected by Pingoru
May 02, 2026, 06:01 AM UTC

Affected components

BLUECROSS BLUESHIELD (BCBS) OF HAWAII

Update timeline

  1. resolved May 02, 2026, 06:01 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with timeout/timeout errors. Customers are receiving timeout/timeout errors. Next Steps and ETA for resolution: As of 5/1/2026, 2:00:00 PM we are seeing successful transactions. We are considering this issue resolved. Please reach out to the payer for assistance. Availity continues to monitor for resolution.