- Detected by Pingoru
- Mar 04, 2026, 03:15 PM UTC
- Resolved
- Mar 04, 2026, 06:00 PM UTC
- Duration
- 2h 44m
Affected: TradeDesk POS
Timeline · 3 updates
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investigating Mar 04, 2026, 03:15 PM UTC
We are currently investigating an issue where UpTick users integrating with the TD POS are experiencing difficulties loading events within UpTick. When we have any information about this issue or a solution, we will update this status page.
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monitoring Mar 04, 2026, 04:43 PM UTC
TD confirmed that they were experiencing performance issues this morning, which were affecting their API. Has been resolved on their end.
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resolved Mar 04, 2026, 06:00 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 12:00 PM UTC
- Resolved
- Nov 18, 2025, 11:00 PM UTC
- Duration
- 10h 59m
Affected: UpTick - WebApp
Timeline · 4 updates
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identified Nov 18, 2025, 02:05 PM UTC
Internal service degradation of one of our vendors, Cloudflare, is causing intermittent functionality issues with Automatiq products. This global outage is affecting many other services on the internet, and we will continue to monitor for updates from Cloudflare here https://www.cloudflarestatus.com/
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monitoring Nov 18, 2025, 06:07 PM UTC
Cloudflare has provided an update that their systems are operating normally and we're seeing regular functionality on Automatiq products. We will continue to monitor and provide any updates if performance deteriorates. Additional Cloudflare information can be found here: https://www.cloudflarestatus.com/
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monitoring Nov 21, 2025, 09:13 PM UTC
We are continuing to monitor for any further issues.
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resolved Nov 21, 2025, 09:14 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 02:27 PM UTC
- Resolved
- Oct 20, 2025, 08:12 PM UTC
- Duration
- 5h 45m
Affected: AWS (Amazon Web Services)
Timeline · 2 updates
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investigating Oct 20, 2025, 02:27 PM UTC
We’re continuing to work on bringing our systems fully back on track following a major outage with AWS, who is still experiencing a partial service disruption. https://health.aws.amazon.com/health/status While recovery progresses, customers may continue to experience slowness or degraded performance across parts of the system. We’ll post more updates as they become available.
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resolved Nov 05, 2025, 09:12 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 01, 2025, 06:39 PM UTC
- Resolved
- Oct 01, 2025, 07:12 PM UTC
- Duration
- 32m
Timeline · 2 updates
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investigating Oct 01, 2025, 06:39 PM UTC
We are currently investigating latency issues for Uptick users on Lysted and expect it to have it resolved shortly. Thank you for your patience.
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resolved Oct 01, 2025, 07:12 PM UTC
This incident has been resolved.
Read the full incident report →
Critical September 17, 2025 - Detected by Pingoru
- Sep 17, 2025, 06:49 PM UTC
- Resolved
- Sep 17, 2025, 07:13 PM UTC
- Duration
- 24m
Affected: UpTick - Price Update to POS
Timeline · 2 updates
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investigating Sep 17, 2025, 06:49 PM UTC
We are currently investigating an issue affecting price pushes to the POS for Lysted Uptick Users. This issue should be resolved shortly. Thank you for your patience.
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resolved Sep 17, 2025, 07:13 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 21, 2025, 06:00 PM UTC
- Resolved
- Aug 21, 2025, 09:33 PM UTC
- Duration
- 3h 32m
Affected: UpTick - WebAppSkybox Integration
Timeline · 3 updates
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investigating Aug 21, 2025, 06:20 PM UTC
We are investigating issues regarding latency/slowness when navigating between events in UpTick, saving criteria, and loading listings. This looks to be include several of our partners, including but not limited to Skybox, TicketNetwork, and Trade Desk POS as well as some infrastructure technology. We will continue to investigate, reach out to our partners, and will update when we have more information.
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monitoring Aug 21, 2025, 08:18 PM UTC
We have determined the latency was related to an outage with a major ISP that has been resolved. We are seeing all performance improve as the ISP recovers, and will continue to monitor for any persistent issues. Please reach out to support if you encounter any other issues.
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resolved Aug 21, 2025, 09:33 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 29, 2025, 08:14 PM UTC
- Resolved
- May 29, 2025, 09:04 PM UTC
- Duration
- 49m
Affected: Skybox Integration
Timeline · 3 updates
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investigating May 29, 2025, 08:14 PM UTC
We are investigating an issue where UpTick users integrating with the Skybox POS are experiencing difficulties loading events within UpTick. When we have any information about this issue or a solution, we will update this status page.
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identified May 29, 2025, 08:33 PM UTC
Skybox has identified the issue, and a fix is being implemented
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resolved May 29, 2025, 09:04 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 21, 2025, 09:15 PM UTC
- Resolved
- May 21, 2025, 10:11 PM UTC
- Duration
- 56m
Affected: SeatGeek Sales DataGametime Sales Data
Timeline · 2 updates
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investigating May 21, 2025, 09:46 PM UTC
We are aware of an investigating issues with displaying SeatGeek and Gametime sales data within UpTick. As soon as we have more information we'll post an update to this statuspage.
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resolved May 21, 2025, 10:11 PM UTC
The issues has been resolved and the sales data is loading normally across all accounts. Please reach out to support if you continue to experience any issues.
Read the full incident report →
- Detected by Pingoru
- May 06, 2025, 02:30 PM UTC
- Resolved
- May 07, 2025, 01:05 PM UTC
- Duration
- 22h 35m
Affected: TicketMaster+ Marketplace
Timeline · 3 updates
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investigating May 06, 2025, 03:11 PM UTC
We are investigating issues with Ticketmaster market data coming into Uptick. We will update this status page when we have more information.
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monitoring May 06, 2025, 04:02 PM UTC
We have implemented a fix and are seeing Ticketmaster market data loading on events as expected. Please reach out to support if you continue to experience any persisting issues.
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resolved May 07, 2025, 01:05 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 25, 2025, 04:39 PM UTC
- Resolved
- Apr 25, 2025, 08:39 PM UTC
- Duration
- 4h
Affected: Ticket Network Marketplace
Timeline · 2 updates
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identified Apr 25, 2025, 04:39 PM UTC
We have identified latency and an increased error rate with Ticket Network marketplace APIs which may cause delays in market data updates in UpTick. Their team is aware and investigating that issue. We'll update this page as soon as we have more information.
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resolved Apr 25, 2025, 08:39 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2025, 04:00 PM UTC
- Resolved
- Apr 22, 2025, 07:12 PM UTC
- Duration
- 3h 11m
Affected: UpTick - WebAppSkybox Integration
Timeline · 3 updates
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investigating Apr 22, 2025, 04:26 PM UTC
We are aware of intermittent issues when clicking into and loading events in UpTick. Some events appear greyed out, or when you click into them freeze/turn the screen blank and return an internal server error. Our team is investigating this issue and we'll provide an update as soon as we have more information.
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monitoring Apr 22, 2025, 04:54 PM UTC
We have made some backend changes and we're monitoring current UpTick performance which looks to have normalized. Please reach out to support if you see any continued issues with loading or managing events.
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resolved Apr 22, 2025, 07:12 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 25, 2025, 06:13 PM UTC
- Resolved
- Mar 25, 2025, 10:03 PM UTC
- Duration
- 3h 50m
Affected: UpTick - WebApp
Timeline · 4 updates
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identified Mar 25, 2025, 06:13 PM UTC
Our credential and multi-factor authentication provider, Auth-0 is currently experiencing issues in certain regions which is affecting the ability to log into Automatiq Products (Sync, UpTick, DataIQ, Lysted). We are following their incident https://status.auth0.com/incidents/6cv20z0sj11k and will post any updates to our status page as well.
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identified Mar 25, 2025, 06:32 PM UTC
From Auth-0: Impacted users may experience 5xx or 4xx error codes when attempting to log in. We have identified the root cause of the issue and are working to mitigate the impact. We will provide another update within the next 30 minutes.
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monitoring Mar 25, 2025, 07:10 PM UTC
Auth-0 has implemented a fix and we're seeing successful login attempts now. We will update this page if any issues reappear.
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resolved Mar 25, 2025, 10:03 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 19, 2025, 12:26 PM UTC
- Resolved
- Mar 20, 2025, 01:54 PM UTC
- Duration
- 1d 1h
Affected: Skybox Integration
Timeline · 3 updates
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investigating Mar 19, 2025, 12:26 PM UTC
We are aware of an issue with UpTick accounts on Skybox not loading any inventory. It looks like we are receiving an error from the POS and we have contacted their team to help investigate the source of the disconnect. We will update this statuspage as soon as we have more information.
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monitoring Mar 19, 2025, 12:58 PM UTC
We have identified the issue and implemented a workaround while we continue to address the root of the loading issues. All accounts should load normally, please reach out to support via email or chat if you continue to see any issues with your inventory showing up in UpTick.
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resolved Mar 20, 2025, 01:54 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 05, 2025, 01:39 AM UTC
- Resolved
- Mar 05, 2025, 07:00 PM UTC
- Duration
- 17h 20m
Affected: UpTick - WebApp
Timeline · 4 updates
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investigating Mar 05, 2025, 01:39 AM UTC
We have received reports that some events are showing up in UpTick after a delay or are intermittently visible within the application. Our team is investigating and working with our partners to identify the root cause of the issue. We will post updates to this page as soon as we have more information.
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identified Mar 05, 2025, 04:06 PM UTC
We have identified this issue as localized to VS accounts stemming from an API change. This issue is being addressed and we'll update this status page once we receive confirmation that the fix is live in production.
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monitoring Mar 05, 2025, 06:22 PM UTC
A fix has been implemented and we see all inventory appearing in UpTick. We will continue to monitor for disruptions and post here if the performance or stability changes.
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resolved Mar 17, 2025, 05:30 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 25, 2025, 03:06 PM UTC
- Resolved
- Feb 25, 2025, 08:31 PM UTC
- Duration
- 5h 25m
Affected: UpTick - WebApp
Timeline · 5 updates
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identified Feb 25, 2025, 03:06 PM UTC
We have identified an issue preventing sales data from displaying in UpTick. We are working to restore the information and will update this page as soon as this is resolved.
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monitoring Feb 25, 2025, 03:24 PM UTC
A fix has been implemented and sales data is loading normally across all accounts.
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identified Feb 25, 2025, 04:02 PM UTC
We are investigating additional issues related to Sales Data displaying in UpTick.
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monitoring Feb 25, 2025, 07:30 PM UTC
A fix has been implemented and sales data is loading normally across all accounts.
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resolved Feb 25, 2025, 08:31 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 28, 2025, 01:38 PM UTC
- Resolved
- Jan 28, 2025, 04:41 PM UTC
- Duration
- 3h 2m
Affected: UpTick - WebApp
Timeline · 5 updates
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investigating Jan 28, 2025, 01:38 PM UTC
We are aware of current issues with events and general application loading issues with UpTick, and our development team is investigating the root cause. We will provide an update as soon as we have more information.
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monitoring Jan 28, 2025, 02:03 PM UTC
We have identified and fixed the issue with UpTick accounts and events loading. We're now seeing normal performance across the application. If you still are experiencing these issues, please reach out to us via email at [email protected] or through the in-app chat.
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identified Jan 28, 2025, 02:13 PM UTC
We have identified the issue and are working on fixing it. We will provide an update as soon as we have more information.
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monitoring Jan 28, 2025, 03:02 PM UTC
We have deployed a fix, and user listings and events should be loading normally in UpTick accounts. If you continue to have issues with your inventory displaying in UpTick, please reach out to our support team using the in-app chat or through email.
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resolved Jan 28, 2025, 04:41 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 14, 2025, 07:40 PM UTC
- Resolved
- Jan 24, 2025, 07:25 PM UTC
- Duration
- 9d 23h
Affected: UpTick - WebAppSkybox Integration
Timeline · 5 updates
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investigating Jan 14, 2025, 07:40 PM UTC
We are investigating issues regarding latency/slowness when navigating between events in UpTick, saving criteria, and loading listings. This looks to be isolated to UpTick accounts on Skybox currently; we will post updates as soon as we have more information.
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monitoring Jan 14, 2025, 10:39 PM UTC
A fix has been implemented and we're seeing improved performance on all Skybox accounts. If you see continued issues please reach out to support with the specifics of what you're experiencing.
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identified Jan 15, 2025, 11:10 PM UTC
We are seeing this issue re-appear and are working on addressing issues with loading the account and general slowness.
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monitoring Jan 15, 2025, 11:33 PM UTC
We have deployed a change and are seeing normal functionality on UpTick - please reach out to support if you continue to experience any issues.
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resolved Jan 24, 2025, 07:25 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 07, 2025, 03:53 PM UTC
- Resolved
- Jan 07, 2025, 05:25 PM UTC
- Duration
- 1h 31m
Affected: UpTick - WebAppUpTick - Price Calculation
Timeline · 2 updates
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identified Jan 07, 2025, 03:53 PM UTC
We have identified an issue on certain larger accounts where there's a delay in price cycling, with some prices/criteria reverting to previously saved values or CMPs remaining uncalculated. Our team is working on a solution and we'll update this status page as soon as we have more information.
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resolved Jan 07, 2025, 05:25 PM UTC
This incident has been resolved, if you are still experiencing any criteria issues please reach out to support via chat or through email at [email protected]
Read the full incident report →
- Detected by Pingoru
- Jul 31, 2024, 05:22 AM UTC
- Resolved
- Jul 31, 2024, 12:07 PM UTC
- Duration
- 6h 45m
Affected: AWS (Amazon Web Services)
Timeline · 2 updates
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monitoring Jul 31, 2024, 05:22 AM UTC
We are currently experiencing a partial service disruption affecting specific functionalities. • Market data sync from exchanges • Own exchange inventory sync Reason: The disruption is due to a partial cloud provider outage. We are closely monitoring the evolution of the outage with the cloud service provider. Thank you for your patience.
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resolved Jul 31, 2024, 12:07 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 19, 2024, 08:47 PM UTC
- Resolved
- Jul 31, 2024, 05:41 AM UTC
- Duration
- 11d 8h
Affected: UpTick - WebApp
Timeline · 5 updates
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investigating Jul 19, 2024, 08:47 PM UTC
We are currently investigating issues related to Marketdata not loading intermittently for events.
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monitoring Jul 19, 2024, 09:47 PM UTC
Marketdata for events is now being returned normally. We will continue to monitor for additional issues.
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investigating Jul 19, 2024, 10:29 PM UTC
We are investigating additional issues related to Marketdata issues.
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monitoring Jul 19, 2024, 11:36 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 31, 2024, 05:41 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 19, 2024, 10:51 AM UTC
- Resolved
- Jun 19, 2024, 05:41 PM UTC
- Duration
- 6h 50m
Affected: TicketMaster+ Marketplace
Timeline · 3 updates
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identified Jun 19, 2024, 10:51 AM UTC
We are currently experiencing issues with the TicketMaster market feed, which is affecting data synchronization. We have informed them of the problem, and waiting for a resolution. We apologize for any inconvenience this may cause and appreciate your patience.
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monitoring Jun 19, 2024, 03:17 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 19, 2024, 05:41 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 06, 2024, 09:35 PM UTC
- Resolved
- Jun 06, 2024, 11:29 PM UTC
- Duration
- 1h 53m
Affected: Ticket Network MarketplaceTicketMaster+ Marketplace
Timeline · 2 updates
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identified Jun 06, 2024, 09:35 PM UTC
We are investigating issues with Marketdata loading for events. We will update this incident as we have more information.
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resolved Jun 06, 2024, 11:29 PM UTC
The root cause of the intermittent market data outages has been identified and addressed.
Read the full incident report →
- Detected by Pingoru
- Jun 06, 2024, 03:42 PM UTC
- Resolved
- Jun 06, 2024, 04:12 PM UTC
- Duration
- 30m
Timeline · 2 updates
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identified Jun 06, 2024, 03:42 PM UTC
There is currently an issue with loading MLB events on the Seatgeek and Automatiq feeds. We are in the process of preparing a fix and it should be resolved in the next 20 minutes. This issue is purely frontend, and all background price calculations processes will continue to run uninterrupted.
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resolved Jun 06, 2024, 04:12 PM UTC
A fix has been implemented and all events should be loading normally. If you run into any further issues, please reach out to [email protected].
Read the full incident report →
