Automatiq UpTick incident
Slowness/Latency on Automatiq Accounts
Automatiq UpTick experienced a minor incident on August 21, 2025 affecting UpTick - WebApp and Skybox Integration, lasting 3h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2025, 06:20 PM UTC
We are investigating issues regarding latency/slowness when navigating between events in UpTick, saving criteria, and loading listings. This looks to be include several of our partners, including but not limited to Skybox, TicketNetwork, and Trade Desk POS as well as some infrastructure technology. We will continue to investigate, reach out to our partners, and will update when we have more information.
- monitoring Aug 21, 2025, 08:18 PM UTC
We have determined the latency was related to an outage with a major ISP that has been resolved. We are seeing all performance improve as the ISP recovers, and will continue to monitor for any persistent issues. Please reach out to support if you encounter any other issues.
- resolved Aug 21, 2025, 09:33 PM UTC
This incident has been resolved.