Autodesk experienced a critical incident on April 16, 2026 affecting Pype Closeout, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 16, 2026, 02:42 AM UTC
We are investigating reports of customers experiencing an issue where they are unable to login to Pype Closeout. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Apr 16, 2026, 03:26 AM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
- postmortem May 05, 2026, 06:02 PM UTC
**AUTODESK EVENT ANALYSIS** **Incident Number:** #coe-inc140749-pype-closeout **Incident Date:** April 15, 2026 **Summary** On April 15, 2026, between 05:30 PM PDT and 08:20 PM PDT, Autodesk experienced a service disruption that prevented customer logins, impacting customers using Pype Closeout. **Impacted Services** * Pype Closeout **Root Cause** The issue occurred when cache memory usage exceeded safe operating limits, which impacted system performance and led to login failures in the Closeout workflow. **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Optimizing cache management to ensure data is retained only as long as necessary and system resources are used efficiently * Enhancing monitoring and alerting to provide earlier visibility into rising memory usage * Reviewing and refining system configurations to reduce the risk of similar issues in the future Thank you for your patience and understanding.