Authorize.Net experienced a minor incident on August 12, 2025 affecting Accept Suite and Authorize.net API, lasting 4h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 12, 2025, 07:36 PM UTC
Authorize.net is aware of an issue which is affecting transaction processing resulting in error E00001 responses being sent for successful transactions. The issue is currently ongoing, and we are investigating the root cause. Impact: Users may have received response codes containing error E00001 for transactions that are successfully processing. Reported Start Time: 17:00 GMT on 6 August 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC21591218
- monitoring Aug 12, 2025, 08:18 PM UTC
A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers should no longer receive the response code E00001 for transactions that are successfully processing. Reported Start Time: 17:00 GMT on 6 August 2025 Reported End Time: 20:00 GMT on 12 August 2025 Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC21591218
- resolved Aug 13, 2025, 12:09 AM UTC
The issue affecting transaction responses has been resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 17:00 GMT on 6 August 2025 Reported End Time: 20:00 GMT on 12 August 2025 Impact: The response code is now functioning as expected. Transactions are processing normally and error code E00001 is no longer appearing for successful transactions. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC21591218
- postmortem Aug 13, 2025, 08:25 PM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.authorize.net/)