Atlassian Outage History
Atlassian is up right nowPingoru has recorded 1,025 incidents for Atlassian: 401 in the last 12 months and 71 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 37 | 65 of 720 (9%) |
| May 2026 | 83 | 286 of 744 (38%) |
| June 2026 | 34 | 267 of 720 (37%) |
| July 2026 | 17 | 130 of 744 (17%) |
| August 2026 | 27 | 131 of 744 (18%) |
| September 2026 | 25 | 77 of 720 (11%) |
| October 2026 | 18 | 17 of 597 (3%) |
Incidents, newest first
Minor July 30, 2025 Degraded experience adding and accessing media attachments 21m via Jira Work Management· Viewing content, Create and edit
Started Jul 30, 2025, 07:10 AM UTC· resolved Jul 30, 2025, 07:31 AM UTC
- investigating Jul 30, 2025, 07:10 AM UTC
We are investigating an issue causing a degraded experience when adding attachments or accessing existing media content.
- resolved Jul 30, 2025, 07:31 AM UTC
We have resolved the issue impacting adding/accessing media attachments across products. We will continue to monitor the situation.
Major July 15, 2025 Users experiencing issues with Email to Board failing 2h 2m via Trello· Trello.com, API, Atlassian Support - Support Portal, Atlassian Support Ticketing and 1 more
Started Jul 15, 2025, 03:43 AM UTC· resolved Jul 15, 2025, 05:45 AM UTC
- investigating Jul 15, 2025, 03:43 AM UTC
We are aware of some users experiencing issues where Email to Board functionality is failing with an error message similar to 'This message could not be delivered due to a recipient error. Please try again later.' Our team is investigating with urgency and will provide an update as soon as possible.
- investigating Jul 15, 2025, 05:17 AM UTC
Our team is continuing to investigate the cause of errors relating to Email to Board actions in Trello. For those continuing to experience issues with Email to Board we encourage users to manually create their cards in Trello directly in the meantime. We apologise for any inconvenience caused and we will provide further updates as the investigation continues.
- resolved Jul 15, 2025, 05:45 AM UTC
Our team has been able to identify a faulty configuration internally that was causing the errors relating to Email to Board functionality in Trello. The faulty configuration has now been reverted and Email to Board functionality should now be working as expected. For those that experienced Email to Board failures these emails can now be re-submitted if required to create the cards in Trello. We apologise again for any inconvenience caused by this issue.
Major July 10, 2025 Intermittent failure in Forge app invocation 22m via Confluence· View Content, iOS App, Create and Edit, Android App and 11 more
Started Jul 10, 2025, 08:32 AM UTC· resolved Jul 10, 2025, 08:55 AM UTC
- monitoring Jul 10, 2025, 08:32 AM UTC
We are investigating reports of intermittent errors for some Confluence, Jira Work Management, Jira Service Management, Jira, and Compass Cloud customers failing invocation, mostly scheduled triggers and smart links from 5:44 am UTC to 7:44 am UTC. We have put mitigations in place, and the errors have receded. We are monitoring the incident resolution. Customers will sometimes see errors in app functionality during this time and scheduled triggers might not work. We have replayed the scheduled triggers.
- resolved Jul 10, 2025, 08:55 AM UTC
Between 10th July 5:44 am UTC to 7:44 am UTC, we experienced intermittent failure in some app funstionality(smart links, scheduled triggers) for Confluence, Jira Work Management, Jira Service Management, Jira, and Compass. The issue has been resolved and the service is operating normally. All scheduled triggers has been replayed.
Major July 10, 2025 Intermittent failure in Forge app invocation 22m via Atlassian Compass· GraphQL, Bitbucket, Webhooks, Component Templates and 27 more
Started Jul 10, 2025, 08:32 AM UTC· resolved Jul 10, 2025, 08:55 AM UTC
- monitoring Jul 10, 2025, 08:32 AM UTC
We are investigating reports of intermittent errors for some Confluence, Jira Work Management, Jira Service Management, Jira, and Compass Cloud customers failing invocation, mostly scheduled triggers and smart links from 5:44 am UTC to 7:44 am UTC. We have put mitigations in place, and the errors have receded. We are monitoring the incident resolution. Customers will sometimes see errors in app functionality during this time and scheduled triggers might not work. We have replayed the scheduled triggers.
- resolved Jul 10, 2025, 08:55 AM UTC
Between 10th July 5:44 am UTC to 7:44 am UTC, we experienced intermittent failure in some app funstionality(smart links, scheduled triggers) for Confluence, Jira Work Management, Jira Service Management, Jira, and Compass. The issue has been resolved and the service is operating normally. All scheduled triggers has been replayed.
Major July 10, 2025 Intermittent failure in Forge app invocation 22m via Jira Core· Viewing content, Create and edit, Authentication and User Management, Search and 7 more
Started Jul 10, 2025, 08:32 AM UTC· resolved Jul 10, 2025, 08:55 AM UTC
- monitoring Jul 10, 2025, 08:32 AM UTC
We are investigating reports of intermittent errors for some Confluence, Jira Work Management, Jira Service Management, Jira, and Compass Cloud customers failing invocation, mostly scheduled triggers and smart links from 5:44 am UTC to 7:44 am UTC. We have put mitigations in place, and the errors have receded. We are monitoring the incident resolution. Customers will sometimes see errors in app functionality during this time and scheduled triggers might not work. We have replayed the scheduled triggers.
- resolved Jul 10, 2025, 08:55 AM UTC
Between 10th July 5:44 am UTC to 7:44 am UTC, we experienced intermittent failure in some app funstionality(smart links, scheduled triggers) for Confluence, Jira Work Management, Jira Service Management, Jira, and Compass. The issue has been resolved and the service is operating normally. All scheduled triggers has been replayed.
Major July 10, 2025 Intermittent failure in Forge app invocation 22m via Jira Work Management· Viewing content, Create and edit, Authentication and User Management, Search and 7 more
Started Jul 10, 2025, 08:32 AM UTC· resolved Jul 10, 2025, 08:55 AM UTC
- monitoring Jul 10, 2025, 08:32 AM UTC
We are investigating reports of intermittent errors for some Confluence, Jira Work Management, Jira Service Management, Jira, and Compass Cloud customers failing invocation, mostly scheduled triggers and smart links from 5:44 am UTC to 7:44 am UTC. We have put mitigations in place, and the errors have receded. We are monitoring the incident resolution. Customers will sometimes see errors in app functionality during this time and scheduled triggers might not work. We have replayed the scheduled triggers.
- resolved Jul 10, 2025, 08:55 AM UTC
Between 10th July 5:44 am UTC to 7:44 am UTC, we experienced intermittent failure in some app funstionality(smart links, scheduled triggers) for Confluence, Jira Work Management, Jira Service Management, Jira, and Compass. The issue has been resolved and the service is operating normally. All scheduled triggers has been replayed.
Major July 3, 2025 Customers experiencing issues with Bitbucket builds 49m via Bitbucket· Pipelines
Started Jul 03, 2025, 01:23 AM UTC· resolved Jul 03, 2025, 02:12 AM UTC
- investigating Jul 03, 2025, 01:23 AM UTC
We are aware of some customers currently experiencing issues relating to build pipelines in Bitbucket. Our team is investigating with urgency and will provide an update as soon as possible.
- monitoring Jul 03, 2025, 02:00 AM UTC
The cause of Bitbucket pipeline issues has been connected to an infrastructure provider. We have received an update from their team that services should now be returning to normal. We are monitoring recovery at this time and will update further when we believe services are fully restored.
- resolved Jul 03, 2025, 02:12 AM UTC
We have received an update that services with our infrastructure provider are fully restored. This issue is now resolved.
Major July 2, 2025 Jira Align Themes and Capabilities are not appearing for some EU Focus users 2h 57m via Atlassian Focus· Atlassian product integrations
Started Jul 02, 2025, 04:58 PM UTC· resolved Jul 02, 2025, 07:56 PM UTC
- investigating Jul 02, 2025, 04:58 PM UTC
We are currently investigating this issue.
- resolved Jul 02, 2025, 07:56 PM UTC
The issue has been mitigated.
Major July 1, 2025 Users experiencing errors attempting to load Bitbucket 2h 8m via Bitbucket· Website, API, Git via SSH, Authentication and user management and 8 more
Started Jul 01, 2025, 03:03 AM UTC· resolved Jul 01, 2025, 05:12 AM UTC
- investigating Jul 01, 2025, 03:03 AM UTC
We are aware of some users experiencing issues when attempting to load Bitbucket. Our team is investigating with urgency and will provide an update as soon as possible.
- investigating Jul 01, 2025, 04:03 AM UTC
We are continuing to investigate issues that are being experienced by users attempting to load Bitbucket. We apologize for any inconvenience this has caused and we will provide further updates as soon as possible.
- monitoring Jul 01, 2025, 04:44 AM UTC
Our team has identified a network configuration error that was causing the issues relating to Bitbucket being unavailable for some users. This error has now been rectified. We will continue to monitor services closely. Additional updates will continue to be shared here.
- resolved Jul 01, 2025, 05:12 AM UTC
Between 02:36 UTC to 04:45 UTC 1 July 2025, we experienced a network configuration error for Atlassian Bitbucket, resulting in the product being unavailable for most users during this time. The issue has been resolved and the service is operating normally.
- postmortem Aug 19, 2025, 08:02 AM UTC
**Incident Narrative** On July 1, 2025, at 02:36 UTC, a service disruption occurred leaving Atlassian customers unable to access Bitbucket. The primary issue was identified as an inconsistent network access control list \(ACL\) rule, which inadvertently blocked certain IP ranges necessary for file system access. This network misconfiguration caused a service outage until the rule was corrected at 04:35 UTC, restoring normal service operations. **Root Cause** The root cause of the incident was traced to a network ACL misconfiguration during a routine update. A race condition in the deployment software led to an inconsistent state. This left a gap in network traffic management, disrupting essential services and resulting in inaccessibility of Bitbucket functionalities. **Mitigators** To restore service, the team repaired the inconsistent network ACL configuration, recreated the missing network ACL rule, re-establishing connections to the affected file systems. **Actions** In response to the incident, we have implemented additional mechanisms to help prevent the inconsistent network configuration and better ensure the expected network ACL rules remain intact, including during deployment.
Minor June 25, 2025 Jira Align integration is currently down for some customers in the APAC and EMEA regions. 3h 52m via Atlassian Focus· Atlassian product integrations
Started Jun 25, 2025, 05:56 PM UTC· resolved Jun 25, 2025, 09:49 PM UTC
- identified Jun 25, 2025, 05:56 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 25, 2025, 06:58 PM UTC
We continue to work on a fix for this issue.
- identified Jun 25, 2025, 08:09 PM UTC
We continue to work on a fix for this issue.
- resolved Jun 25, 2025, 09:49 PM UTC
The issue has been resolved. Jira Align data now appears properly within Focus for all customer sites.
Major June 25, 2025 Issues affecting user syncing, Atlassian Administration 1h 19m via Atlassian Access· Account Management
Started Jun 25, 2025, 09:38 AM UTC· resolved Jun 25, 2025, 10:57 AM UTC
- investigating Jun 25, 2025, 09:38 AM UTC
We are investigating reports of errors loading Users and Groups pages in Atlassian Administration, and errors affecting user IDP syncing. We will provide more details once we identify the root cause.
- identified Jun 25, 2025, 10:21 AM UTC
We continue to work on resolving the user syncing functionality for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. We have identified the root cause and expect recovery shortly.
- resolved Jun 25, 2025, 10:57 AM UTC
Between 07:40 UTC and 10:31 UTC, we experienced issues affecting user syncing in Atassian Administration. This affected Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. The issue has been resolved and the service is operating normally.
Major June 25, 2025 Issues affecting user syncing, Atlassian Administration 1h 19m via Guard· Account Management
Started Jun 25, 2025, 09:38 AM UTC· resolved Jun 25, 2025, 10:57 AM UTC
- investigating Jun 25, 2025, 09:38 AM UTC
We are investigating reports of errors loading Users and Groups pages in Atlassian Administration, and errors affecting user IDP syncing. We will provide more details once we identify the root cause.
- identified Jun 25, 2025, 10:21 AM UTC
We continue to work on resolving the user syncing functionality for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. We have identified the root cause and expect recovery shortly.
- resolved Jun 25, 2025, 10:57 AM UTC
Between 07:40 UTC and 10:31 UTC, we experienced issues affecting user syncing in Atassian Administration. This affected Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. The issue has been resolved and the service is operating normally.
Notice June 25, 2025 Issues affecting user syncing, Atlassian Administration 1h 19m via Trello
Started Jun 25, 2025, 09:38 AM UTC· resolved Jun 25, 2025, 10:57 AM UTC
- investigating Jun 25, 2025, 09:38 AM UTC
We are investigating reports of errors loading Users and Groups pages in Atlassian Administration, and errors affecting user IDP syncing. We will provide more details once we identify the root cause.
- identified Jun 25, 2025, 10:21 AM UTC
We continue to work on resolving the user syncing functionality for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. We have identified the root cause and expect recovery shortly.
- monitoring Jun 25, 2025, 10:41 AM UTC
We have identified the root cause of the issue and have mitigated the problem. We are now monitoring closely.
- resolved Jun 25, 2025, 10:57 AM UTC
Between 07:40 UTC and 10:31 UTC, we experienced issues affecting user syncing in Atassian Administration. This affected Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. The issue has been resolved and the service is operating normally.
Major June 25, 2025 Issues affecting user syncing, Atlassian Administration 1h 19m via Confluence· Authentication and User Management
Started Jun 25, 2025, 09:38 AM UTC· resolved Jun 25, 2025, 10:57 AM UTC
- investigating Jun 25, 2025, 09:38 AM UTC
We are investigating reports of errors loading Users and Groups pages in Atlassian Administration, and errors affecting user IDP syncing. We will provide more details once we identify the root cause.
- identified Jun 25, 2025, 10:21 AM UTC
We continue to work on resolving the user syncing functionality for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. We have identified the root cause and expect recovery shortly.
- monitoring Jun 25, 2025, 10:41 AM UTC
We have identified the root cause of the issue and have mitigated the problem. We are now monitoring closely.
- resolved Jun 25, 2025, 10:57 AM UTC
Between 07:40 UTC and 10:31 UTC, we experienced issues affecting user syncing in Atassian Administration. This affected Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. The issue has been resolved and the service is operating normally.
Major June 25, 2025 Issues affecting user syncing, Atlassian Administration 1h 19m via Jira Core· Administration
Started Jun 25, 2025, 09:38 AM UTC· resolved Jun 25, 2025, 10:57 AM UTC
- investigating Jun 25, 2025, 09:38 AM UTC
We are investigating reports of errors loading Users and Groups pages in Atlassian Administration, and errors affecting user IDP syncing. We will provide more details once we identify the root cause.
- identified Jun 25, 2025, 10:21 AM UTC
We continue to work on resolving the user syncing functionality for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. We have identified the root cause and expect recovery shortly.
- monitoring Jun 25, 2025, 10:41 AM UTC
We have identified the root cause of the issue and have mitigated the problem. We are now monitoring closely.
- resolved Jun 25, 2025, 10:57 AM UTC
Between 07:40 UTC and 10:31 UTC, we experienced issues affecting user syncing in Atassian Administration. This affected Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. The issue has been resolved and the service is operating normally.
Major June 25, 2025 Issues affecting user syncing, Atlassian Administration 1h 19m via Jira Work Management· Administration
Started Jun 25, 2025, 09:38 AM UTC· resolved Jun 25, 2025, 10:57 AM UTC
- investigating Jun 25, 2025, 09:38 AM UTC
We are investigating reports of errors loading Users and Groups pages in Atlassian Administration, and errors affecting user IDP syncing. We will provide more details once we identify the root cause.
- identified Jun 25, 2025, 10:21 AM UTC
We continue to work on resolving the user syncing functionality for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. We have identified the root cause and expect recovery shortly.
- monitoring Jun 25, 2025, 10:41 AM UTC
We have identified the root cause of the issue and have mitigated the problem. We are now monitoring closely.
- resolved Jun 25, 2025, 10:57 AM UTC
Between 07:40 UTC and 10:31 UTC, we experienced issues affecting user syncing in Atassian Administration. This affected Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. The issue has been resolved and the service is operating normally.
Minor June 25, 2025 Bitbucket is slow in responding to customers 2h 19m via Bitbucket· Website, API, Git via SSH, Authentication and user management and 8 more
Started Jun 25, 2025, 07:52 AM UTC· resolved Jun 25, 2025, 10:11 AM UTC
- investigating Jun 25, 2025, 07:52 AM UTC
We are investigating cases of degraded performance for Atlassian Bitbucket Cloud customers. We will provide more details within the next hour.
- identified Jun 25, 2025, 09:31 AM UTC
We continue to work on resolving the degraded performance and intermittent failures (due to slow loading times) for Atlassian Bitbucket. We have identified the root cause and taken mitigations to handle the increased load and expect recovery shortly.
- monitoring Jun 25, 2025, 09:50 AM UTC
We have identified the root cause of the degraded performance and have mitigated the problem. We are now monitoring closely.
- resolved Jun 25, 2025, 10:11 AM UTC
Between 06:35 to 9:27 UTC, we experienced degraded performance for Atlassian Bitbucket. The issue has been resolved and the service is operating normally.
Major June 24, 2025 Users unable to open their Jira cloud products 1h 33m via Jira Product Discovery· Open projects, Create and delete fields, Add/view data points ("Capture")
Started Jun 24, 2025, 12:03 PM UTC· resolved Jun 24, 2025, 01:36 PM UTC
- investigating Jun 24, 2025, 12:03 PM UTC
We are investigating an issue where multiple customers are unable to open their Jira cloud products. We will provide additional updates within the next hour.
- resolved Jun 24, 2025, 01:36 PM UTC
The issue affecting Jira access, which occurred between June 24th 9:55 AM UTC and 11:08 AM UTC due to a service scaling problem, has been resolved, and the incident is now closed.
Major June 24, 2025 Users unable to open their Jira cloud products 1h 33m via Jira Core· Viewing content, Create and edit, Authentication and User Management, Search and 7 more
Started Jun 24, 2025, 12:03 PM UTC· resolved Jun 24, 2025, 01:36 PM UTC
- investigating Jun 24, 2025, 12:03 PM UTC
We are investigating an issue where multiple customers are unable to open their Jira cloud products. We will provide additional updates within the next hour.
- resolved Jun 24, 2025, 01:36 PM UTC
The issue affecting Jira access, which occurred between June 24th 9:55 AM UTC and 11:08 AM UTC due to a service scaling problem, has been resolved, and the incident is now closed.
Major June 24, 2025 Users unable to open their Jira cloud products 1h 33m via Jira Work Management· Viewing content, Create and edit, Authentication and User Management, Search and 7 more
Started Jun 24, 2025, 12:03 PM UTC· resolved Jun 24, 2025, 01:36 PM UTC
- investigating Jun 24, 2025, 12:03 PM UTC
We are investigating an issue where multiple customers are unable to open their Jira cloud products. We will provide additional updates within the next hour.
- resolved Jun 24, 2025, 01:36 PM UTC
The issue affecting Jira access, which occurred between June 24th 9:55 AM UTC and 11:08 AM UTC due to a service scaling problem, has been resolved, and the incident is now closed.
Notice June 24, 2025 Attachment Loading Issue in C2C and Sandbox Migrations 22h 13m via Confluence
Started Jun 24, 2025, 10:35 AM UTC· resolved Jun 25, 2025, 08:49 AM UTC
- resolved Jun 24, 2025, 10:35 AM UTC
We have resolved an issue that affected attachment loading during C2C and Sandbox data copy migrations from 19-06-2025 18:00 UTC to 24-06-2025 08:49 UTC. If you encountered this issue, please delete the affected projects from the destination site and re-run the migration. For ongoing migrations, allow them to complete and then follow the same steps. For Sandbox FDC migrations, complete them as usual and re-run if needed. We appreciate your patience and cooperation.
Major June 23, 2025 Small cohort of customers are unable to access JPD 42m via Jira Product Discovery· Open projects, Create and delete fields, Add/view data points ("Capture")
Started Jun 23, 2025, 12:42 PM UTC· resolved Jun 23, 2025, 01:25 PM UTC
- investigating Jun 23, 2025, 12:42 PM UTC
We are investigating reports of Jira Product Discovery being unavailable for a small cohort of customers.
- resolved Jun 23, 2025, 01:25 PM UTC
The small cohort of Jira Product Discovery customers no longer face any issues in accessing their JPD Sites. We are implementing measures to prevent similar issues from occurring in the future.
Notice June 19, 2025 Degraded performance in Opsgenie and JSM operations – via Atlassian Compass· GraphQL, Bitbucket, Webhooks, Component Templates and 27 more
Started Jun 19, 2025, 11:46 PM UTC· resolved Jun 19, 2025, 11:46 PM UTC
- resolved Jun 19, 2025, 11:46 PM UTC
This incident has been resolved.
Notice June 19, 2025 Degraded performance in Opsgenie and JSM operations 1h 15m via OpsGenie
Started Jun 19, 2025, 03:21 PM UTC· resolved Jun 19, 2025, 04:37 PM UTC
- investigating Jun 19, 2025, 03:21 PM UTC
We are investigating degraded performance issues in Jira Service Management, Opsgenie, and Compass Cloud customers. We will provide more details within the next hour.
- monitoring Jun 19, 2025, 03:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 19, 2025, 04:37 PM UTC
This incident has been resolved.
Minor June 17, 2025 Report of Customers not being able to view their Support requests on support.atlassian.com 21m via Atlassian Support· Support Portal
Started Jun 17, 2025, 08:10 AM UTC· resolved Jun 17, 2025, 08:32 AM UTC
- investigating Jun 17, 2025, 08:10 AM UTC
We are investigating the issue
- identified Jun 17, 2025, 08:12 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 17, 2025, 08:32 AM UTC
This incident has been resolved.